Help Desk
Answers You Can Trust. Support You Can Count On.
A top-rated member benefit, the WCA Help Desk supports Wisconsin chiropractic professionals with trusted guidance on billing, coding, compliance, insurance, and more, so you can focus on your patients!
The WCA Help Desk is here to help you with your practice questions. 👋
What Can We Help You With?
Billing & Coding
Questions about E/M coding, CMT documentation, bundling, and claim submission — answered by people who know chiropractic billing.
Insurance & Reimbursement
Guidance on Medicare, Medicaid, commercial insurance, workers’ compensation, and personal injury claims.
HIPAA & Compliance
Clear, practical support for HIPAA requirements, documentation standards, and office compliance policies.
Documentation & Medical Records
Help navigating patient record requirements, informed consent, and risk management documentation.
Clinic Operations
Resources for new and established practices — from getting started to managing staff and day-to-day operations.
Legislative & Scope of Practice
Stay current on state-level changes that affect your practice, your license, and your profession.
Upcoming Help Desk Live Events
Live Q&A Session
Bring your billing, compliance, and insurance questions to this 1-hour event presented by Jacqlyn Weisensel, Help Desk Manager, and Becky Lahman, Help Desk Consultant.
Friday, Aug 21
10:00 AM
Free for members
Meet the WCA Help Desk Consultants
The Association operates under the direction of its Board of Directors, with representation from each of the six districts across the state.
Jacqlyn Weisensel
Help Desk
Barbara J. Zabawa, JD, MPH
Legal Consultant
Jeff Wilder, DC, FACO, CCSP, FICC
Workers Comp Consultant
Becky Lahman, CT
Help Desk Volunteer
Help Desk is a member benefit that pays for itself.
WCA members get direct access to Help Desk experts, free professional development webinars, discounted CE, and an advocate at the Capitol — all included with membership.
Recent Help Desk News & Updates
Quartz / Fulcrum / UCare Update
Fulcrum recently informed providers that it will continue to accept claims dated June 30, 2026. Claims for dates of service on or before June 30, 2026, must be submitted to Fulcrum no later than end of day July 17, 2026. Fulcrum intends to complete claims repricing by…
CMS Releases 2026 Medicare Physician Fee Schedule
On October 31, 2025, the Centers for Medicare & Medicaid Services (CMS) issued a final rule that announces final policy changes for Medicare payments under the Physician Fee Schedule (PFS), and other Medicare Part B issues, effective on or after January 1, 2026….
WPS Policy Changes for 2026
In November 2025, the WCA Help Desk was made aware of changes with WPS Health Insurance. Since this time, they have removed the prior authorization requirement for spinal manipulation; however, medical documentation may be requested after the 8th visit to establish…
Contact Our Team
Address
2401 American Lane
Madison, WI 53704
Contact us
608-256-7023
wcahelp@wichiro.org