Help Desk
Answers You Can Trust. Support You Can Count On.
A top-rated member benefit, the WCA Help Desk supports Wisconsin chiropractic professionals with trusted guidance on billing, coding, compliance, insurance, and more, so you can focus on your patients!
The WCA Help Desk is here to help you with your practice questions. 👋
What Can We Help You With?
Billing & Coding
Questions about E/M coding, CMT documentation, bundling, and claim submission — answered by people who know chiropractic billing.
Insurance & Reimbursement
Guidance on Medicare, Medicaid, commercial insurance, workers’ compensation, and personal injury claims.
HIPAA & Compliance
Clear, practical support for HIPAA requirements, documentation standards, and office compliance policies.
Documentation & Medical Records
Help navigating patient record requirements, informed consent, and risk management documentation.
Clinic Operations
Resources for new and established practices — from getting started to managing staff and day-to-day operations.
Legislative & Scope of Practice
Stay current on state-level changes that affect your practice, your license, and your profession.
Meet the WCA Help Desk Consultants
The Association operates under the direction of its Board of Directors, with representation from each of the six districts across the state.
Jacqlyn Weisensel
Help Desk
Barbara J. Zabawa, JD, MPH
Legal Consultant
Jeff Wilder, DC, FACO, CCSP, FICC
Workers Comp Consultant
Becky Lahman, CT
Help Desk Volunteer
Help Desk is a member benefit that pays for itself.
WCA members get direct access to Help Desk experts, free professional development webinars, discounted CE, and an advocate at the Capitol — all included with membership.
Recent Help Desk News & Updates
WholeHealth Living Announced as The Alliance’s Chiropractic Network Administrator
The announcement that Fulcrum is shutting down operations effective August 1, 2026 has required many insurance companies to identify alternative chiropractic network arrangements. The Alliance has chosen to work with WholeHealth Living (Tivity) beginning August 1,…
WCA Advocacy Efforts pay off with the addition of Medicaid Extraspinal Manipulation
The WCA continued its successful efforts to expand access to chiropractic within Medicaid and increase reimbursement with the recent announcement from the Wisconsin Medicaid program that chiropractors can now use extraspinal manipulation (98943). According to…
Quartz / Fulcrum / UCare Update
Fulcrum recently informed providers that it will continue to accept claims dated June 30, 2026. Claims for dates of service on or before June 30, 2026, must be submitted to Fulcrum no later than end of day July 17, 2026. Fulcrum intends to complete claims repricing by…