Help Desk
Answers You Can Trust. Support You Can Count On.
A top-rated member benefit, the WCA Help Desk supports Wisconsin chiropractic professionals with trusted guidance on billing, coding, compliance, insurance, and more, so you can focus on your patients!
The WCA Help Desk is here to help you with your practice questions. 👋
What Can We Help You With?
Billing & Coding
Questions about E/M coding, CMT documentation, bundling, and claim submission — answered by people who know chiropractic billing.
Insurance & Reimbursement
Guidance on Medicare, Medicaid, commercial insurance, workers' compensation, and personal injury claims.
HIPAA & Compliance
Clear, practical support for HIPAA requirements, documentation standards, and office compliance policies.
Documentation & Medical Records
Help navigating patient record requirements, informed consent, and risk management documentation.
Clinic Operations
Resources for new and established practices — from getting started to managing staff and day-to-day operations.
Legislative & Scope of Practice
Stay current on state-level changes that affect your practice, your license, and your profession.
Upcoming Help Desk Live Events
Live Q&A Session
Bring your billing, compliance, and insurance questions to this 1-hour event presented by Jacqlyn Weisensel, Help Desk Manager, and Becky Lahman, Help Desk Consultant.
Friday, Aug 21
10:00 AM
Free for members
Meet the WCA Help Desk Consultants
The Association operates under the direction of its Board of Directors, with representation from each of the six districts across the state.
Jacqlyn Weisensel
Help Desk
Barbara J. Zabawa, JD, MPH
Legal Consultant
Jeff Wilder, DC, FACO, CCSP, FICC
Workers Comp Consultant
Becky Lahman, CT
Help Desk Volunteer
Help Desk is a member benefit that pays for itself.
WCA members get direct access to Help Desk experts, free professional development webinars, discounted CE, and an advocate at the Capitol — all included with membership.
Recent Help Desk News & Updates
UnitedHealthcare Prior Authorization Update for Chiropractors
In May, UnitedHealthcare announced plans to eliminate prior authorization requirements for chiropractic services by the end of 2026. We have not yet seen evidence of this change. UnitedHealthcare stated that it will update its provider portal before any new policy...
Have You Been Re-tiered by UHC?
On May 5, 2026, UHC announced plans to reduce prior authorization requirements by 30%. CEO Tim Noel stated: “Prior authorization is an essential safeguard but should only be used when it truly protects patients and improves care, eliminating these requirements is one...
WholeHealth Living Announced as The Alliance’s Chiropractic Network Administrator
The announcement that Fulcrum is shutting down operations effective August 1, 2026 has required many insurance companies to identify alternative chiropractic network arrangements. The Alliance has chosen to work with WholeHealth Living (Tivity) beginning August 1,...
Contact Our Team
Address
2401 American Lane
Madison, WI 53704
Contact us
608-256-7023
wcahelp@wichiro.org