Help Desk
Answers You Can Trust. Support You Can Count On.
A top-rated member benefit, the WCA Help Desk supports Wisconsin chiropractic professionals with trusted guidance on billing, coding, compliance, insurance, and more, so you can focus on your patients!
The WCA Help Desk is here to help you with your practice questions. 👋
What Can We Help You With?
Billing & Coding
Questions about E/M coding, CMT documentation, bundling, and claim submission — answered by people who know chiropractic billing.
Insurance & Reimbursement
Guidance on Medicare, Medicaid, commercial insurance, workers' compensation, and personal injury claims.
HIPAA & Compliance
Clear, practical support for HIPAA requirements, documentation standards, and office compliance policies.
Documentation & Medical Records
Help navigating patient record requirements, informed consent, and risk management documentation.
Clinic Operations
Resources for new and established practices — from getting started to managing staff and day-to-day operations.
Legislative & Scope of Practice
Stay current on state-level changes that affect your practice, your license, and your profession.
Upcoming Help Desk Live Events
Live Q&A Session
Bring your billing, compliance, and insurance questions to this 1-hour event presented by Jacqlyn Weisensel, Help Desk Manager, and Becky Lahman, Help Desk Consultant.
Friday, Aug 21
10:00 AM
Free for members
Meet the WCA Help Desk Consultants
The Association operates under the direction of its Board of Directors, with representation from each of the six districts across the state.
Jacqlyn Weisensel
Help Desk
Barbara J. Zabawa, JD, MPH
Legal Consultant
Jeff Wilder, DC, FACO, CCSP, FICC
Workers Comp Consultant
Becky Lahman, CT
Help Desk Volunteer
Help Desk is a member benefit that pays for itself.
WCA members get direct access to Help Desk experts, free professional development webinars, discounted CE, and an advocate at the Capitol — all included with membership.
Recent Help Desk News & Updates
CIGNA Update: Sent out in the July 11, 2025- Administrative Policy Updates Email
In the Administrative Policy Updates email that was sent to providers and dated July 11, 2025, there is a policy name Evaluation and Management Coding Accuracy R49. Cigna will review professional claims billed with the following CPT E/M codes for billing and coding...
Did You Receive a Letter from United Healthcare/Optum Medicare Advantage?
Your clinic may have received an updated letter. There are no changes to the current UHC Medicare Advantage pre-authorization process. The letter you received was regarding OptumCare members, who now require clinical submission. These patient members will present with...
Blue Cross Blue Shield Provider Settlement: Find Out If You’re Eligible
In a landmark development, Blue Cross Blue Shield (BCBS) has reached a $2.8 billion settlement to resolve antitrust claims brought by health care providers, including chiropractors. The lawsuit accused BCBS of dividing the nation into exclusive regions and limiting...
Contact Our Team
Address
2401 American Lane
Madison, WI 53704
Contact us
608-256-7023
wcahelp@wichiro.org