Help Desk
Answers You Can Trust. Support You Can Count On.
A top-rated member benefit, the WCA Help Desk supports Wisconsin chiropractic professionals with trusted guidance on billing, coding, compliance, insurance, and more, so you can focus on your patients!
The WCA Help Desk is here to help you with your practice questions. 👋
What Can We Help You With?
Billing & Coding
Questions about E/M coding, CMT documentation, bundling, and claim submission — answered by people who know chiropractic billing.
Insurance & Reimbursement
Guidance on Medicare, Medicaid, commercial insurance, workers' compensation, and personal injury claims.
HIPAA & Compliance
Clear, practical support for HIPAA requirements, documentation standards, and office compliance policies.
Documentation & Medical Records
Help navigating patient record requirements, informed consent, and risk management documentation.
Clinic Operations
Resources for new and established practices — from getting started to managing staff and day-to-day operations.
Legislative & Scope of Practice
Stay current on state-level changes that affect your practice, your license, and your profession.
Upcoming Help Desk Live Events
Live Q&A Session
Bring your billing, compliance, and insurance questions to this 1-hour event presented by Jacqlyn Weisensel, Help Desk Manager, and Becky Lahman, Help Desk Consultant.
Friday, Aug 21
10:00 AM
Free for members
Meet the WCA Help Desk Consultants
The Association operates under the direction of its Board of Directors, with representation from each of the six districts across the state.
Jacqlyn Weisensel
Help Desk
Barbara J. Zabawa, JD, MPH
Legal Consultant
Jeff Wilder, DC, FACO, CCSP, FICC
Workers Comp Consultant
Becky Lahman, CT
Help Desk Volunteer
Help Desk is a member benefit that pays for itself.
WCA members get direct access to Help Desk experts, free professional development webinars, discounted CE, and an advocate at the Capitol — all included with membership.
Recent Help Desk News & Updates
Did You Receive a Datavant Records Request on behalf of Blue Cross?
The WCA Help Desk was alerted about a request that our members were receiving. Yes, it is legitimate and you should respond. WCA Help Desk Director, Tammy McKeown, reached out to Senior Government Relations Director, Wisconsin contact at Blue Cross/Elevance Health for...
Chiropractic Future Strategic Plan Releases Patient Education Flyers to Address Insurance Barriers
Chiropractic Future has taken a significant step forward in empowering chiropractic patients by developing and distributing three educational flyers aimed at addressing complex and often restrictive insurance policies. These resources are designed to help patients...
News: United Healthcare Updates Pre-Authorization Policy
Your Voices Have Been Heard! Thanks to feedback from providers like you, UnitedHealthcare has made important updates to its prior authorization requirements for therapy and chiropractic services under the Medicare Advantage Individual and Group Retiree plans. Here's...
Contact Our Team
Address
2401 American Lane
Madison, WI 53704
Contact us
608-256-7023
wcahelp@wichiro.org